How do I proceed through the checkout process? Once you have finished adding items to your Shopping Cart, simply click the “CheckOut” button on the Shopping Cart page and we will guide you through the check out process as either a Guest or using your Customer login.
Can I send my order as a gift? You can! Please note in your Shopping Cart, the option to have your order gift wrapped. You may also include a gift message of up to 500 characters, and we will include a gift packing slip that does not list prices. We also have greeting cards available for sale.
How does your Newsletter and mailing list work? We will email our newsletter to every customer who subscribes to our Newsletter. We also frequently send out news, information, and special offers via email so we encourage all of our customers to enroll their email address on our website.
When you visit our store, website, or call us, we will often ask to verify your customer information. We want to have the most updated address information for our customers so that we can send special offers on products that you will enjoy.
I lost my voucher, what should I do?
If your gift card is lost, stolen, or destroyed, Taylor Road may replace it if you are able to provide us with the voucher number. The replacement voucher will be for the value of the gift card at the time Taylor Road receives your report of loss, theft, or unauthorized use. Please contact your Taylor Road store at +64 (6) 355 1942.
How can I enquire about a product that is sold out? An Enquire button can be located under the product details for each product. By clicking this button, the product details will automatically be included in the Enquiry form, which you will only need to add your contact details to before sending to us.
What is your return policy?
If you are not completely satisfied with your purchase, please contact us immediately with your concerns. Please refer to Shipping and Returns.
How do I create a Gift Registry? You can download our Gift Registry help guide from here to guide you through the process.
Any other queries, please contact us.