Shipping & Returns

Shipping Terms: Products purchased for delivery within Non-Rural areas of New Zealand will incur a shipping cost of $15 for the North Island and $20 for the South Island. Products purchased for delivery within Rural areas of New Zealand will incur a shipping cost of $20 for the North Island and $30 for the South Island.

If you require your order to be shipped outside of New Zealand, please contact us and we can obtain a shipping quote for you. 

Delivery Time Estimates:
  • North Island to be within 1 to 5 days excluding weekends and Public Holidays.
  • South Island to be within 2 to 5 days excluding weekends and Public Holidays.
  • The above are also subject to severe weather conditions, road/rail closures and industrial action.

    Damaged Products: Taylor Road Home takes great care in applying protective packaging for the safe transit of your purchase. From time to time due to rough handling this may not be enough to prevent damage. Please follow the steps below carefully.

    1. You will be asked to sign for the shipment you have ordered and if there is packaging damage please open and inspect before signing the couriers electronic receipt device. Only then sign as received damaged and notify us at  and passing on purchase details.

    2. You will receive advice for the product and its packaging to be picked up and we will replace that item on receipt of the damaged item.

    3. If the damage is not noticed until you have opened the packaging in a normal manner please follow the advice in item 1.

    4. All damage claims must be made within 7 days of receipt of delivery.


    Post to Gift Registry Address: Orders placed using the "Post to Gift Registry Address" will be delivered to the Address specified in the Gift Registry the order is purchased for.

    Procedure to change an unwanted purchase: All products are purchased by the buyer on the basis of the price and description shown on this site. It is therefore important that at the time of purchase you are happy with the product(s) chosen. If on receipt of those goods you wish to change your mind then email us immediately at to get agreement on a right to exchange or refund. The product must not have been used and the original packaging must be undamaged. All return courier costs will be your responsibility and when checked by us on its return we will complete the transaction.